- Working collaboratively with various stakeholders to assess change impacts, the L&D Change Management Specialist develops and deploys change management strategies and plans that ensure the successful adoption and realization of learning and development initiatives.
Responsibilities:
Specific areas of responsibility include:
- Performing change impact analyses to assess the organization’s readiness for change.
- Conducting stakeholder analyses and engagement to ensure stakeholder awareness, support and involvement in the change process.
- Developing and executing strategies that address the organization’s readiness for change, inclusive of change management and communication plans and stakeholder engagement and management plans.
- Developing internal marketing and communication collateral including things such as self-service resources (if needed), communications to the target audience(s) (including things such as newsletter articles, emails, etc.), stakeholder alignment presentations, sponsor talking points.
- Facilitating adoption and realization of learning and development initiatives by monitoring and addressing resistance to change, managing expectations, and communicating updates.
- Monitoring and evaluating the effectiveness of change management initiatives and recommending improvements.
- Providing guidance and support to managers and employees throughout the change process.
- Counseling stakeholders on change management principles and best practices.
- Partner with other change and communications colleagues to leverage various communication channels and digital media to effectively reach target audiences to ensure learning and development initiatives are aligned to broader initiatives (if needed) and leveraged to their fullest potential.
- Leverage a data-driven approach/employee listening insights to inform strategies and measure the effectiveness of change and communications plans against desired outcomes.
- As needed, drive stakeholder management (e.g., present updates to key leaders, etc.).
- May contribute to other Global Learning & Development departmental communications.