Title: Senior Account Analyst Specialist

• Independently manage complex AR portfolios through collaboration with Customers, Customer Service, Sales/ Commercial team and other business areas for timely resolution.
• Request timely payment from assigned portfolio of accounts on invoices.
• Process timely refunds and adjustments, as needed, following departmental approval guidelines.
• Manage all matters related to invoice management including but not limited to invoicing, customer calls on past dues and escalations.
• Actively participate and prepare for meetings with internal stakeholders to ensure AR issues are reviewed and addressed.
• Coordinate meetings with external Customers to ensure AR issues are reviewed and addressed.
• Work closely with the Credit Manager on customer behavior and risk.
• Provide account summaries, action items and communicate [written and oral] account status to executive leadership.
• Generate, review and track statuses in the Aging Report and Open Transactions reports to ensure all line items are addressed and closed within predefined timeframes.
• Support the critical month-end financial close process and provide timely responses to all Revenue and GL Department inquiries.
• Utilize advanced skills in Excel to accumulate, organize and report on AR trends, closing periods and customer summaries.
• Support FRA Operations in designing reports to monitor financial results and compliance (DSO, DDO, % past due, KPIs, compliance cockpits)
• Participate in Continuous Improvement activities to improve daily processes.
• Ensure relevant NFCM controls are met.
• Additional tasks as designated by the AR Manager

Experience:

• 3-5 years of experience in Accounts Receivable (exposure and expertise in invoice collections and refunds).
• Excellent research, problem solving and time management skills.
• High level of accuracy, efficiency and accountability.
• Demonstrated sense of urgency based on business demands.
• Excellent customer service: written and verbal communication skills
• Ability to build effective relationships with business partners.
• Ability to work independently with minimal supervision.
• Ability to work in a team environment.
• Process Excellence and Continuous Improvement mindset
• Lean Six Sigma preferred.
• SAP experience preferred.
• Credit risk experience preferred.
• Experience within the Pharmaceutical industry a plus.